Returns policy

Important

Due to the nature of our items being handmade and the clay and glaze being natural materials, the photos that are shown to display our products can look slightly different one you receive.
This is the beauty of handmade, each piece is completely unique.


Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at rodriguezcuna@gmail.com and we will provide you with delivery address.
You will be responsible for paying for the shipping costs for returning your item


Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact me at rodriguezcuna@gmail.com